Refunds & Returns Policy
At Islamic Info, we are committed to providing high-quality Islamic educational materials, including ebooks and other digital content. Please read this Refunds & Returns Policy carefully before making any purchase on our website, www.islamicinfo.org.
1. Digital Products
- 30-Day Refund Policy: We offer a 30-day refund policy for our digital products. If you are not satisfied with your purchase, you may request a refund within 30 days from the date of purchase. To initiate a refund, please contact us at slam@islamicinfo.org with your order details and the reason for the refund request. Refunds will be processed to the original payment method used during the purchase.
2. Technical Issues
- Download Problems: If you encounter any issues with downloading or accessing your digital product, please contact us at slam@islamicinfo.org. We will do our best to resolve the issue promptly to ensure you receive the product you purchased.
- Corrupted Files: In the unlikely event that you receive a corrupted file, we will gladly provide a replacement file at no additional charge. Please contact us with your order details and a description of the problem.
3. Duplicate Purchases
- Duplicate Orders: If you accidentally purchase the same digital product more than once, please contact us at slam@islamicinfo.org with your order details. We will review the situation and may offer a credit or alternative resolution at our discretion.
4. Exceptional Circumstances
- Case-by-Case Review: While we maintain a 30-day refund policy for digital products, we understand that exceptional circumstances may arise. In such cases, please contact us at slam@islamicinfo.org. Any refunds or credits issued will be at the sole discretion of Islamic Info and will be handled on a case-by-case basis.
5. Contact Information
If you have any questions about this Refunds & Returns Policy, please contact us at:
Islamic Info
Email: slam@islamicinfo.org
Website: www.islamicinfo.org
Note: This policy is subject to change without notice. Please review it periodically for any updates.